"We have a steadfast commitment to quality and take great pride in our timeless designs, premium materials and expert craftsmanship." Monica Bhargava, EVP, Product Development CRAFTED IN AMERICA Almost all of our upholstered products are manufactured in our own Sutter Street factory just outside Hickory, North Carolina, where master craftsmen and women cut and sew fabric, tuft headboards and apply nailheads by hand. THE HAND OF THE ARTIST Nearly all of our products are imagined and designed in our San Francisco studios. Our artists hand-create prototypes for everything from seasonal dinnerware to patchwork quilts to lighting. FREE DESIGN SERVICES To make the design process easy, we proudly offer 100% free, no-strings-attached Design Services. Customers can get advice and inspiration from our specialists in-store. Designers are also available to make in-home visits, where they can take measurements, discuss color options, and give tips on how to make any room click.